Like a lot of other Yelp reviews for Shine Salon, I too have recently relocated to the Charlotte area and was in desperate need of a hair cut. I did hours of research on salons in the area, salon shopping was definitely the scariest part of relocating to a new area. After all, I was with my stylist for 12 years! I chose Shine based on the great reviews on Yelp - so I called & made an appointment. Meritt answered the phone, and she was super nice, friendly, and helpful in getting me an appointment. When Meritt called me to remind me of my appointment I had inquired about a possible brow & lip wax also. The salon was easy to get to, and such a neat place in general! Chelsea was at the front desk when I checked in, she greeted me and we were off to her station! She asked questions, I showed her pictures of my hair on a 'good hair day' and she did a great job cutting to my picture. Chelsea & I talked through my whole cut so there wasn't a bit of awkwardness at all, and I completely appreciated that. I was very pleased with my cut since I'm pretty picky with how my hair is cut! Rosie was able to fit me in for a brow & lip wax also. I was super impressed with Rosie, and the time she took with me on doing the waxing. She asked about my skin care routine, etc. I ended up with a sample face cleanser - and a fabulous wax job! I walked out of the salon feeling so pretty (especially since I was 4 weeks over due on a cut & wax!) My only reason for giving 4 stars is due to the price. I almost had a stroke with my $93.00 total for a cut (I have short chin length hair) and wax! I would have thought there would be some kind of incentive for a new client so I was taken back. The cut was about 20 dollars more than what the web salon site advertised. I will go back, but will definitely not be able to afford a cut every 4-6 weeks! Overall a great experience with the salon!