I never write negative reviews on any platform but my experience here warrants it. I pull up to the drive-thru menu at 12:35am and am told that it will be "5 to 10 minute wait". okay, fine.. I get that they make everything fresh to order. So, and I kid you not, 30 minutes go by and I haven't even ordered. 4 cars behind me leave the drive thru line pissed off. I pull around to the cashier window wondering wtf is going on (there were 0 cars ahead of me at this point) and they ignore me for a solid 5 minutes. Someone finally comes to the window and acts oblivious as to why I am there. I proceed to give him my order and he tells me "yeah I can't take your order here you have to drive back around". are you f***ing kidding me? I tell him I just waited at the drive thru for 30 minutes and he has the nerve to say "yeah I'm the only one here" as I watch two other losers meandering behind him. there were maybe 2 cars in the parking lot and at least 2 employees and a manager on duty. As someone who has worked in the service industry, I can tell you this place is a complete joke. pathetic staff and management. I will never give Steak 'n Shake another dollar.