I'm a frequent helicopter passenger, so the ride wasn't thrilling for me as it should be for newbies. The view is, of course, spectacular. The scenery to the Grand Canyon is not as photogenic as many locations around Las Vegas. If your goal is photography, you might want to reconsider another location than the weat rim.
The pilot was excellent and handled significant wind with no fuss. Only our exaggerated angle of attack clued me in. All of Grand Canyon's pilots seemed pretty adept and confidence inspiring. I would feel comfortable flying with them again. (I am an ex-aircraft safety officer for a helicopter fleet.)
The narrative was educational and interesting and added to thr trip. My wife enjoyed the entire experience, and I was satisfied. I would highly recommend Papillon Helicopters, but would recommend another excursion.