I'll start with "Go to Willoughby Brewing Company for Dinner." But it pains me to say that you can't visit a restaurant at any time and have a great experience. I've been here before for a dinner meal and everything was great. We went for Father's Day because my husband loves their beer and food.
We got there at noon and about 7-10 tables were filled. They seat our party of eight promptly. We receive a brunch menu with build-your-own crepes as the highlight with about 10 other options. I asked if they were offering their regular menu and they said no, not until 2pm. We were a little sad since that is part of why we chose WBC. And what an odd time to switch but we made do.
My husband and I split a burger, that was really good, and he ordered a crepe too. He comes back with a crepe that looked, well, manhandled. The girl at the crepe station had no idea what she was doing. She had a table in the middle of the restaurant with buckets of ingredients. The seven tables there must of had a run on the prosciutto because they were "out of it."
I kindly sought out the manager to talk about these things:
Me: If we had known you were only serving brunch items we would thought about going elsewhere or coming later.
Him: It's on the website.
Me: Oh, I missed it (pulling out phone) can you show me?
Him: Oh, um, my IT guy said he put it up. He may not of.
Me: Ok, whatever but half of your menu is being butchered over there (pointing to crepe station)
Him: It's her first day
Me: Maybe some training would be good before you put her out there, just saying.
I think they were trying something new and hopefully if the manager is reading, as a good one would do, you'll see that this new brunch plan is a BIG fail. It's good to offer a brunch option but a) put it on your website and let people know they can't order anything else, b) let people order off the menu too, c) train your crepe-ist and d) make the crepes in the kitchen like a normal restaurant. No one wants to stand in the middle of a restaurant and wait for their food to cook.