I would give this a negative star if I could.
This place is awful for their service! Totally inconsistent depending on who you get. It's like their requirements to work here are to be snobby and rude and if you're lucky, occasionally friendly.
I still remember buying clothes online and trying to return them. They gave me the option to do this for the sizes. I go in the store to return these, but they give you so much attitude. Unlike most stores, their return policy is ridiculous (10-14 days). They are only happy if you purchase something and NEVER when you're returning anything. There was only one cash opened when there was a long line up and 5 girls on floor that were free. When it's my turn to return these, the girl tells me that this shouldn't have happened because they are super busy to do this kind of transaction. Well then, hire more staff and open the other cash! I don't understand how Aritzia, with multiple stores, plentiful customers selling at high prices cannot afford to do this. After she processes it, she makes a mistake, and doesn't acknowledge that she missed refunding an item. She tells me to wait in line again to correct her mistake when she should have done it right away. I wait another 10 minutes in line just so she can finish with the customers. At this point, I'm furious and asked to speak to the manager. She tells me she is the manager and gives me this rude glare and attitude. I cannot believe how incompetent the staff here are and Aritizia is.
Aritzia really needs to train staff on customer service because they all don't have any.