Lost my phone after being in vegas for a total of 2 hours. GF still thinks that is a lie, but who wants to spend $750 on a phone anyway? The store can get pretty busy due to its location and I had a 45 minute wait even though I told them I am buying a phone full price so you give me phone I give you cash. They didn't care. After 45 minutes they were ready for me. I told them i was grandfathered on an unlimited plan so just give me the phone and they did. They also thought it was silly that I had to wait, but oh well. Total time in Verizon store 49 minutes