So, I had forgotten how much this company irritates me. I bought a new tv a few weeks ago and I needed an additional receiver. Ooops, was supposed to cancel Direct TV and go back to COX...yep, I hate them worse. So I stayed. Sigh, MONOPOLIES. Ugh.
Today I called to order a new receiver and guy was great. He got me all handled and did a great job. Then, he told me I had to talk to ANOTHER person to verify what I had purchased. Ok. So, on the phone comes a woman who has probably only been speaking English for about 5 hours. I couldn't understand a word she was saying. I heard her say "name" so I was assuming she was asking my name. I asked her if I could please speak with someone else...not sure what she said but she kept talking. I explained that I could not understand her. I can't help but wonder why a communications company will hire someone to COMMUNICATE who does not speak the language. I mean, I could go to Germany and I'll just bet they wouldn't hire me to do phone communications for any company! Finally the line went silent and about 3-4 min later a gentleman came on. Good grief, he was better but he couldn't speak English either. I have no idea what languages either WERE speaking but it wasn't English. Sorry, I'm not bilingual yet. I kept having to ask him to repeat himself. He wanted me to state that I understood the terms, but I DIDN"T understand the terms because I couldn't understand HIM. So I told him, "No, I don't understand what you're saying...let me restate what I ordered and you can confirm if I am right...you could be telling me I have to give you my first born child...(who is grown and no one wants a grown man)". But he needed to SAY it to ME...but I couldn't understand him. Come ON, Direct TV...get your act together and make your customer service customer friendly.
I really wish there were more choices for TV providers. I really do.