First time my husband and I went in to get information on replacement windows and doors, we waited for 15 min. to get a sales person to talk to us. No one ever did. Not even a hello. It was a Sat. and there was one other couple also looking so we thought we would come back on a weekday. We stopped back on a Fri afternoon and it was the same scenario. A woman who worked there was on her cell phone in the kitchen area, a man was in the rear making copies and both men at the back service desk were sitting down, one was on the phone. To the best of my knowledge, we were the only customers in the place and yet, after 10 minutes of waiting, not one person even acknowledged we were there. Do they not want to deal with the general public? I am finished with Brunsell but will follow up with a call to the store manager who was not in when I called right after leaving. He should know that his employees are woefully lacking in customer service.