their vip card member is useless they never update cusomers of their promotion or new collection - they dont have canadian web sit
left my name and info several times as a vip member to be contacted when they have new products ( spoke to bonnie) never followed up !!
most jewllery stores contact loyal customers when they have new products or promotions , joanne used to do that for me
but i found out she was let go!!!!!
this place is good but go through staff turnover all the time . I am starting not to trust this place at all they cant even keep us with their staff and keeping them happy .
they change staff all the time . they recently let go of another fantastic associate her name was Joanne ( such a lovely, honest lady ) I feel this has to do with management !!
one manger there, her name is Bonnie extremely pushy (markvill mall location)(MCCOWAN & HWAY7)
she is not welcoming or pleasant at all , I never want to deal with her my family and I are VIP members , this lady makes us very uncomfortable. WHEN SHE IS AROUND I THINK THE STAFF ARE VERY UNCOMFORATBLE AS WELL , YOU CAN SEE IT IN THEIR BEHAVIOUR
most of the staff that I always got honest opinion from already left - one of them was Joanne I found out today she was let go !!
this is the third staff I dealt with that has left the company, in my opinion manager is to blame (BONNIE) SHE IS NOT FRIENDLY AT ALL TO CUSTOMERS HOW COULD SHE BE GOOD TO HER STAFF !!! few times she just jumped in when staff were trying to help me with a chain and forced her opinion and pushed to make a sell made the staff (Joanne) and me very uncomfortable .
I love the collections there but I also need to get good customer service ! AND BE ABLE TO TRUST A BUSINESS
this is the third employee they let go that I trusted and valued their opinion .
VERY DISSAPOINTED!!!!!!