I feel sad that I'm giving this place a bad review, but I was so excited when I discovered that boba tea company was here in arrowhead mall a couple months ago. When I first tried their boba drinks here, the experience was decent as expected. I've been to the Boba Tea Company at fashion square in Scottsdale many many times (I work 2 miles away from there) and the drinks were for the most part consistent. I always order 2-4 drinks at a time, and have no surprises about the taste. Recently, as I've started to come to the arrowhead location more often, the drinks started getting worse and worse. The drinks don't taste like the familiar taste from the Scottsdale location anymore.
The drinks pictured here are 3 medium drinks where the ice is filled to 1/2-2/3 of the cup. I did not request for extra ice. The boba tasted off like they were sitting overnight, undercooked and then soaked, or some other unknown issue. I know how to make boba myself which is why I was so thrown off by tonight's taste. It tasted soggy on the outside and hard on the inside. The drinks itself were off too, they tasted like flavored milk. As I stated before, I always get the same couple flavors and know what they should taste like. The past few times I've been here, the lattea drinks tasted different and the "Bucknaked" was really sour (I didn't risk it this time which is why there is no "Bucknaked" pictured). Tonight was basically the last straw for me that not only did the drinks taste different, but a bunch of ice and boba was gross too.
I would love to update my review in the future, maybe 6 months from now when I decide to give this location a try again (hopefully the time gap will make the workers more experienced in making the drinks or new better workers who make the drinks right).
On the upside, the staff is always very friendly here. However, they seem to be understaffed. I only see 1-2 people working here no matter how busy it is or the day and time of the week. I wish I could brag about this place, but I won't be recommending anyone this location unless it improves in the future.