The guys that moved me were very nice, however they overlooked some shelves that had been taken out of a piece of furniture. I called and they confirmed that they do, in fact, have the shelves, however this was over a week ago and they still have not been delivered. It was an understandable mistake that they were overlooked, however one would think that they would be more responsive in terms of returning my property. I would not use this company again.
Response to the comment below:
I reported the shelves missing via email and phone call on the 8th. I was not given any sort of timeframe, only told that the manager would be notified and would get the shelves delivered when a delivery happened in my area, which is not good customer service. If your group accidentally forgot something, the sense of urgency to return it should be higher.
On Friday, I followed up with the company to see why the shelves hadn't yet been delivered and why I had not received any sort of update. At that time, I was told again that they would look at the schedule and would deliver when they had a call in the area. I protested, at which point the person on the phone indicated that they would try to get them delivered today "since I live close." Billy did make a trip out of his way to deliver them, of which I was greatly appreciative.
As mentioned in my initial review, the movers themselves were very nice. They were professional and I'm appreciative that they did return the shelves. The rest of the individuals that I dealt with were less professional, as the "comment" below would indicate.