Really liked this hotel! I'd love to give four stars but had just a few qualms.
We came straight from Pinetop to the hotel (had concert tickets and didn't want to drive back to Tucson) so, we needed to reorganize our stuff. The valet was very friendly but didn't give us the space or time to even get out of the car before wanting to help us get our car valet-ed and our stuff out. We asked him to wait while we checked in.
When we came back it was the same issue and we ended up feeling really rushed and unorganized with what we took upstairs. FYI: Valet parking is $30 and not included with the room. We would have probably found parking elsewhere had we wanted to fight the whole situation. Obviously, we are responsible for finding out rates like that but I think it's important to note that the valet's actions upon check-in (with no communication about valet rates) was misleading.
The hotel has great updates. The only issue was our bath tub didn't drain very fast, which resulted in standing water while showering. Oh and ps. They lock the lobby bathrooms at night. Not sure what time exactly; we came back after 10pm. The bar was still open downstairs but not the bathrooms. Otherwise, we liked this hotel and would probably stay there again.