You get what you pay for (except for the resort fee) and the Luxor is no exception. The lackluster room was outdated and several places in the hotel looked like an abandoned warehouse. The wallpaper was peeling, the doors were dirty, the A/C and heating unit was old and noisy, and the refrigerator looked like it had been dropped a few times.
The service as just as lackluster. The line to check in was ridiculously long. Luckily, we were able to use mobile check-in so we skipped the line. The service was awful, too. We had a question about the bill and the bell desk guy sent us to the concierge. We knew that was wrong, but he insisted. Of course, the concierge sent us back to the bell desk. Someone there finally directed us to the checkout line, which wasn't as long as the check-in line. Lastly, someone came to our room at 10 a.m. to unlock the safe that a previous guest had locked. I asked if they had left anything in the safe and the serviceman said no. I told him to come back later. Checkout is at 11 a.m., so there was no reason he could not have waited do this between the hours of 11a-3p when they're getting the rooms ready.
We stayed the one night then checked into the Delano.
In spite of the lackluster rooms and service, the outside of the hotel was gorgeous, especially at night. The view through the slanted windows was nice. The hotel also had some of the best shows in Vegas, in my opinion.