This location has decent food. However. Very bad customer service. I ordered two burgers and my friend ordered one and a jr right behind me. He got his order first after 6-10mins. This was Sunday around 2pm, they were sort of busy. I go up and wait and I s
Asked about my burger this nice kid server wants to help and make my order, but their kitchen never made my order. They told the guy to search for a cheese burger combo that came 5-6 orders behind me and told the guy that that cheese burger order came of their system first. I have the time stamp and everything. They didn't even make my order. And when I got upset and anger they made my order. I feel really bad for the guy trying to help and my order, cuz he didn't do anything wrong. I talked to the manager and all she could do was like I know I'm sorry, I'll talk to them and I'll give u a refund if you feel like it after my meal. It's a matter of principle and I never accepted or wanted a refund. I MADE IT CLEAR AND NEVER GOT A REFUND. I feel that the manager really didn't know how to do her job and handle the situation and keep the restaurant in order. The kitchen is a mess if they didn't receive my order on their computer. Either their customers was to blame or their kitchen staff doesn't do their job. I was pretty upset. It's a chain restaurants they should have standards.... There are time stamps and minimum time requirements, McDonald's, a&w, and other fast food chains have then too. I'm sure Harvey's does too. This shouldn't happen. And apparently another customer approached me and said it happens often and they give u refunds as hush money. This really isn't right.
Sadly I really enjoy eating at Harvey's I just will never set foot in this one ever again.