It was our first time at this place and I was disappointed. We had high hopes considering the constant crowds. Even though we were lined up out the door, it moved rather quickly. Food was mediocre and my daughters pancakes were not properly cooked. I put the uncooked pancake on a side plate for the server to take, instead she dumped it back onto my daughters plate and took everything away. Leaving my 5 yr old with nothing to eat. When she returned with my daughters meal the pancakes were horribly over cooked & by that point my daughter wasn't even hungry because she had been snacking on our meals. I had an omelet (bacon & feta) It was like they scrambled my omelet (so instead of being filled with bacon, the bacon was cooked into the egg). And I think the icing on the cake was when our waitress dropped some dirty cups with half drank water and juice on my lap. After this negative experience we weren't even comped a meal or given a discount. Very disappointing, will not be back.