The hotel itself is 5 stars, the bed is extremely comfortable, the room was clean and very open and big, the bathroom was luxurious; we loved every minute of it, however I had to give it 3 stars because my friend and I our whole trip had no cell reception at all not even with the wifi connected. We would literally have to leave the entire building to even receive texts and it was just very frustrating trying to make plans and connect with our loved ones when we were unreachable while in our room.