I've been to few different locations and this one in Parma, at least for myself and the wife seems to be the best out of all of them. We get seated within a timely manner order is taken quickly, shakes are brought before the meal. The staff just seems more friendly then any other locale, I've been too, but that's based on opinion. I'm maybe a little bias on the location, I grew up in the Parma-parma hts area.