My microwave was broken, and my home warranty company had two different companies come out to attempt to identify the problem. After neither of those companies could diagnose the problem, I was lucky enough for them to send out Ronald, from elite pro. He quickly and easily diagnosed the problem in under five minutes, and also fixed it on site. Very impressed with the professionalism from start to finish with his visit. He even wore shoe covers inside. If you EVER have any home appliance repair needs, do yourself a favor and use elite pro, and make sure you request Ronald!