NEVER AGAIN! I set up an appointment 3 days in advance on a Weds. at 10am. Dropped them off and went on with my work day. At about 2pm (4 HRS AFTER I DROPPED THEM OFF) I decided to head over there to check in figuring they would be done shortly. WRONG!!!!! They hadn't done more then wash them! 4 HOURS AFTER I DROPPED THEM OFF THEY HAD ONLY BEEN WASHED. No cut, no nails clipped, nothing more than a wash. Ok I can understand if it took that long and they where close to being done but they had barely started on the dogs in front of them. Needless to say I took my puppies elsewhere. I had so much hope for this place because of all the great reviews but I was greatly let down.