I have had a good experience every time I've been here (except for the time condensation from my six pack got it wet in my backpack).
BUT, they charge $0.50 for East Coast hot peppers. They don't need to be free (which would be nice and worth 2 more stars) but $0.50 for a spoon of peppers is too much.
When I add peppers, I make them swipe my Amex again for the upcharge which probably costs them more than the peppers cost me as a big middle finger to them.