I just got off the phone with Lisa and she was incredible! I was calling in to inquire about a luggage repair. She was super knowledgable and gave me a great recommendation to contact. She was beyond helpful, especially considering the fact that I wasn't calling to buy luggage from her. I couldn't have asked for better customer service. I can say undoubtably that the next piece of luggage I buy will be here, based on the customer service alone. Thank you Lisa!