Just got a letter from the Epic owner, Brent, which was very nice, and rather surprising. How often do you hear from owners of companies?? Brent addressed my concerns (viewable below) AND even sent us a $16 check to make up for our lack of a discount.
It's very impressive that a company pays attention to its reviews (Yelp or otherwise) and tries to address those concerns. As I mentioned in my first review below, I would have definitely used Epic in the future, but after Brent's thoughtful and polite letter to us, I plan on using Epic sooner than I planned, and I have gone out of my way to mention this company to co-workers and friends. In fact, people haven't believed me that an OWNER of a company actually apologized, so I have to show them the letter. Excellent customer service!
And just to confirm: I honestly did not even have a problem with Epic cleaners when it came to the actual CLEANING. They did an absolutely fantastic job, with no up-sell, and they got the icky pet smell out of our carpet like pros.
Epic is the antithesis of a shady company-- Brent truly cares about his customers and, even as a cynical city girl, I really appreciate Brent's dedication to his business and customers. There is absolutely no reason not to use Epic Carpet & Tile Care, and now that you know the owner truly cares about his customers, this should be the ONLY Carpet and Tile Care place you use!