A friend and I have been here a handful of times since it opened. The burgers are pretty good, and it's a quick place to grab a bite that's close to our work. We went in today after receiving an e-mail from their e-mail club. Long story short, there was a miscommunication on the e-mail, and it was not what it said it was. Regardless, the manager on duty, Charlie, was extremely rude, even when presented with the printed e-mail. That girl has some attitude!! We did not receive a free burger as the e-mail indicated, nor were we offered an apology - just attitude. We paid for our burgers, ate them and on our way out, asked for the franchise manager's contact information (name, email, etc.). We were not given any information, and as we were walking out, the lovely Ms. Charley said "yeah, read your e-mail." Worst customer service I have ever experienced! So disappointing!