I live in Santa Monica, CA but used to take my car Audi and Honda here. Upon visiting my family, I realized they had a laundry list of issues with my Mom's Ford and Sister's Mitsubishi. Both cars needing brakes and other maintenance work, I did not want to take chances with cheap shop but also didn't want to spend dealership prices. I remembered this shop from years back. Dennis the Assistant Manager did a thorough run down of both cars and the list of issues each had. Brakes, Rotors, Brake Flush, Fuel System Cleaner for bad MPG, Suspension, Motor Mounts etc (known issue already) and many other issues. Dennis never rushed me as I had to decide which ones had highest priority. Being that were 2 cars dealing with, he then applied every coupon he could. I opted for cheaper brakes on the Ford since it is barely driven. However upon taking it home, I was not satisfied with the stopping power. We decided to upgrade to the ceramic pads and pick up the car the next morning. Dennis proudly said, try them now. Night and day difference and did not charge for the upgrade as he wanted to make sure we were happy and everything was up to par. Clearly future work will be done here as well. As a business owner myself it's always great to see good customer service. Thank you.