I was honestly skeptical of buying from the website at first, cause I live no where near Arizona. They had the exact Nuna Travel System I wanted, so I took my chances. I ordered it before the holidays, so I knew shipping would easily be delayed. A week after waiting for a tracking number, I sent them an email about my concern, and Amy had gotten back to me right away despite it being right after Christmas. She let me know what was going on. New Years came around and then I finally got a shipping confirmation and tracking number, the package was suppose to take approx a week to get here and I got in within 4 days. I am beyond happy with my travel system, it was easy to put together and it makes me so impatient for my little princess to come into this world! Thank you Strolleria!