LK is busy even at 10:00 am in the morning. My nail tech had smooth hands but open sores. Which made me a little grossed out. But none the less my nails came out looking great! Vincent is a great worker and a perfectionist. 3 stars was because how I saw the others treating their receptionist. He was running back and forth taking all the orders. But hey! That's life. Also the drills and other supplies are not properly cleaned or sterilized ...but whatever that's life.