Although I lived in University (and so Continental was a 30-50 minute drive, depending on traffic), I took my dog here for three years and would absolutely recommend it. They knew his name after his first visit, and the staff always made us feel welcome when we came, saying that they were excited he was there, etc.
We always did playcare durng his boarding (because it's half off if your pet is staying overnight), and although my dog can be a little crabby when I take him to the dog park, he loves the playcare here and gets along well with the other dogs.
They recently began giving out report cards at the end of a boarding visit, to let you know how your dog was during his stay, how he did in playcare, whether he ate all his food, etc.
I'm not sure exactly where this one star review comes from, but it is absolutely contradicted by my and my dog's experience here.