This place has gone down every time I've visited. Don't go to this location....Capriotti's is a good sandwich shop but there are lots of issues with this particular location. Today, I came in and there are no straws or company bags. They said they are out of both. I get a Terrible Hearst gas station bag and one of the employee's family members works there they told me & were hooked up...Then I order a Slaw Be Jo sandwich. I bring the sandwich home and the sandwich tastes poor and the meet is chunky instead of shredded plus the meat isn't what is supposed to be. When I drive back to the store the employee says she didn't make my sandwich and that is how they have been making the sandwiches recently...why would you deviate from what the store has on the menu. Another issue is the staff. There is always a new person working there. A couple of times I saw the employees smoking out in the front of the store visible to everyone who enters. Sometimes I can smell the smoke when I'm placing my order. Also, their appearance/attire isn't up to standards based on other stores Ive been to over a 7 year span. This will be the last time going to this particular store and I would rather drive the extra 10 minutes to go to the Blue Diamond and Decatur store that is a more traditional Capriotti's run store.