I was ecstatic when I first saw an El Pollo Loco being built near my house! I am from Cali and this is/was the only "fast food" joint I would visit!
As a non-meat eater, I always order the BRC (Beans, rice, cheese) burrito with a side of their Mexican corn (delicious!). This was my third visit - but today I received the most soggy, moist and watery burrito ever! It was actually gross! I ate one quarter and threw the rest away!
I don't want this to be a diss on all El Polo Locos'. Usually their brand has high standards of quality. My belief is that it is this particular location - they are having a difficult time recruiting and maintaining quality staff.
I hope they rectify this issue soon - so they don't ruin their brand with this one rogue location!
Hope this location improves soon!
Peace!