Took my two pups here for the first time over the weekend. I had called the day before and they said they could fit mine in. One only need a nail trim, and the other needed a full grooming. The staff were all very nice and friendly. They quickly did the nail trim for the one dog so he wouldn't have to stay, and then told me they'd call once the other dog was done.
Five hours later I got the call that he was done and went to pick him up - when I arrived he was patiently sleeping in the corner waiting for my return (despite the commotion of the other pups running around the open area). He looked GREAT. I had asked them to pay specific attention to his long-haired tail, and the tech trimmed it perfectly so it was much shorter but still appeared long.
I will definitely go back.