Contacted him and went straight to voicemail. The add said open 7-11. I got an immediate text saying he was with a client and could help me shortly. I thought this was good since he responded right away. I asked how soon he could unlock my mailbox lock (for which he was going to charge 85) and he said it was going to be at least 30 minutes because be bad just woken up. This was after 9 so given the auto text and the hours I was confused. I said that time wasn't going to work so I would contact him the next day. When I contacted him to verify if he had mailbox locks, I received a response saying he was to busy for me and wouldn't be able to help me for a few days. I work in customer service and I was unhappy that he was not even willing to make any attempt to accommodate or help. I guess I expected more than a message saying "sorry can't help you". I didn't want to pay the inflated charge but was willing to in order to resolve the problem but not with that kind of customer service.