Very friendly staff and cutely decorated office. This waxing place is super accommodating to last minute appointments and I was able to get in for an underarm service 15 minutes after I called. The front desk staff was super nice and the esthetician herself was friendly and held up an enjoyable conversation which took my mind off the sting. If you sign up for their emails and texts they sometimes offer promotions and discounts too which is always a nice perk.