I order a Vegetarian sandwich, but they give me an Italian Club. I find out the "hard" way by taking a couple bites before realizing it is not a Vegetarian. Giving a pork sandwich to someone who is a vegetarian is an egregious food-order blunder; so, I go back to see what the restaurant will do to make things right. I find the young woman that had fulfilled my order. The only thing she offers me is to replace the Italian Club with the Vegetarian I had ordered. I ask to see a manager, but it turns-out she is a manager. Duh!
I am dinging Zupas three stars:
- A manager gave me the wrong sandwich.
- An Italian Club (i.e. pork) was given instead of a Vegetarian.
- They did not offer any recompense for the gaff.