Reply to George B.,
This happened over 2 years ago and just wanted to add my experience I had with your company.
My water heater burst late one night. So I looked up and found George Brazil was available 24 HOURS! I heard about the company, saw the commercials and decided they would be reliable one to go with. Well not the case, after I called them and spoke to an operator they said someone would call me back to set up appt time. Hour passed nothing, so called again and they said same thing but I insisted on talking to someone now and getting them out here today. I finally got a call back soon after, but guy sounded hung over or just woken up. He said he wouldn't come out today and to call back during normal business hours for an appt time. WTF! I decided to do that, but not setup appt with them but with a competitor. I had the competitor do the repair after a positive experience on the phone with them that reassured me I was going to be dealing with a reliable company who wanted my business and cared about customer service. Later, after I got my water heater fixed, I got call back from George Brazil wanting to come out, but told them didn't need them they were too late. So what a shock, he tried to then sell me a new water heater and install it. REALLY! Do you think I would let you sell me something you weren't even interested in coming out to fix!?!? You really shouldn't advertise you're "24 hours" if you are NOT really available 24 hrs or have employees willing to work during the 24 hrs.
Oh and nice try in getting my previous review taken off, but I fixed the review so it doesn't violate the review policy. This won't be removed!