I have two dogs and bought their Optimum Wellness Plan to help with the high cost of vet bills. Pre-scheduled visits and the annual wellness exam are handled professionally, but when my dog got sick, they couldn't see her. They were too busy. They recommended I call another Banfield, which also was too busy. So I'm asking myself, what good is a pet hospital and a monthly plan if you can't even get your dog in when they REALLY need to be seen? And I'm not talking just waiting a day...I'm talking waiting weeks. It's ridiculous. I won't be signing up for this again.