I love Steak And Shake and this one is closest to my work. So it's a shame that this is the absolute worst Steak And Shake in the world. I have had MULTIPLE bad experiences here to the point I've stopped going to this one altogether. They got my order wrong every time I went and it's not like I was doing special orders, just normal things off the menu. One time I went through the drive through and after I ordered I got stuck in line for 20 minutes (you can't pull out of line) only for them to screw up my order. I regularly go to the Penn Station next door, do yourself a favor and just go there instead.