. "4"^^ . "2"^^ . "4"^^ . "2015-05-27T00:00:00"^^ . . "2"^^ . "I'm giving it two stars because 1. The real cool antique decor in the lobby; and 2. The really nice nurse who helped me through a tough extraction. \nI have dental phobia. It's a real thing, no kidding. I'm not just nervous about seeing a dentist, I actually break out in cold sweats; get sick to my stomach; have nightmares, the whole thing. For me to go to a dentist means there are major issues. So when I had an abscess I knew something would have to give. So after waiting 2 weeks and asking for referrals and doing research I decided to make an appointment with Dr Arthurs. \nWhen I got there, the two girls behind the desk seemed bothered that I said good morning - or that I actually spoke to them at all! One just pointed toward the clipboard and said sign in. After signing in and filling out the forms, I hand them back with my insurance card and the girl looks at me like I have 2 heads. She hands me back the card saying she doesn't need it - only to ask me for it 10 seconds later!! \nThen, after finally getting in the chair and getting thru the X-ray, the doctor comes in. No \"how are you... \". No \"nice to meet you.. \". No \"let's chat about what's going on\"... He comes in and says we have to pull your tooth out. Wow. Not so good with the scared patient in your chair who is now hysterical. The rest of the visit went down hill and no one - except one very nice nurse - even gave a damn that their patient was experiencing a waking nightmare right in front of them. \nTo their credit. They did give me enough novocaine to knock out a horse. But my adrenaline was already in overdrive and every sound, smell and nudge was forever burned into my brain. \nWhen it was over the doctor didn't ask to see me again. He didn't even stay in the room long enough for the chair to return to the upright position. Although I don't blame him - he probably thought I was an irrational lunatic by then. I can tell you I've had nightmares still of that drill sound and I swear I can still smell something burning. \nIt comes down to getting to know your patients. To a pleasant bedside manner. To common sense. This doctor and his team had the opportunity to change my nightmare into a less scary; non threatening; potential new patient kind of experience. That didn't happen."^^ . .