"2016-09-27T00:00:00"^^ . . "I have never encountered a more rude service technician than George at Courtesy Chevrolet. I brought in my grandmother's Trailblazer for an alignment a few months back. This car is not driven much, but we went on a 1,000 mile road trip. When we got back I noticed the inner edges of the front tires were wearing out, the tread was lifting up and the inner edge was shiny black. I took it into \"Courtesy\" and George said it has nothing to do with the alignment and that was normal. No, it is not normal for tires to be wearing abnormally after less than 2,000 miles. George then said that alignments have no warranty, and that no one guarantees alignments. I told him that my previous car got an alignment and Brake Masters and they provide a 12 month 12,000 mile warranty on alignments. He basically told me I was a liar and that that isn't true. It is true, because they made my steering wheel crooked and I took it into a different Brake Masters, showed them my receipt where it said the warranty and they re-did it and it was perfect afterwards. \n\nThen George showed me a line that goes through the tires in the center, saying I must be running over things. No, that is a magnetic strip that some tire manufacturers use to eliminate static electricity buildup. \n\nThen he tells me that I should get an alignment every 12 months or 12,000 miles anyways. No. that is a sales tactics. Alignment does NOT change. If it does, it is due to a worn or bent out suspension part. If that's the case then the car needs a repair. An alignment isn't going to fix that. \n\nI told him I had my mechanic check the suspension before and after this alignment and everything is tight. He told me my mechanic probably replaced a suspension part without me knowing, or did something to the car causing the alignment to be off. What? First of all my mechanic is ASE certified and worked at a Cadillac dealership for years until it went out of business (Kachina Cadillac). Second of all, my mechanic is also a friend of mine. I know what I get done to this car. George likes to pretend he's a mechanic. \n\nNext they checked the alignment with their rolling machine in the driveway. Someone else checked it and carried in the alignment sheet that showed the alignment was in the green. They carried it into his office which I was standing outside of and he didn't know I was standing out there. He then starts yelling \"OOOO!!! OOOO!!! OOOO!!!\" because he thinks he was right and was bragging to his coworkers. Absolutely rude, I was disgusted. The car wore the tires fine before the alignment and now they're wearing the inner edges. \n\nI'd rather not replace a $950 set of tires prematurely. \n\nThanks Courtesy Chevrolet for convincing me to never be a customer again. I had a similar experience in the sales department in August when I was trying to buy a car. \n\nI've never experienced a more rude and condescending service advisor in my life."^^ . "1"^^ . "0"^^ . . "0"^^ . . "0"^^ .