"2017-07-18T00:00:00"^^ . "0"^^ . . "I decided to try Honda West's service since I had such bad service at Findlay Honda. Trying Honda West was a big mistake. \n\nI had an appointment on Friday, July 7, at 8:30am. The airbag was to be replaced. I asked them to also look at my air conditioner because it worked great until it got up over 105 degrees, then it didn't blow very cold. I also asked that the breaks be checked because I heard squeaking. Javier said my brake fluid and coolant needed to be flushed and refilled. I said OK. It was agreed that he would contact me with an estimate before any work was done. \n\nI was contacted a little after 11:00am. I was told how much the brake fluid flush and radiator flush would cost. I was also told that I needed to repair the air conditioner, get a new power steering pump, pay for a power steering flush, and replace the transmission fluid. I was told that the air conditioner was completely out of Freon, that it was empty. This made me immediately suspicious of all of the claimed repairs. I wondered how my air conditioner could be working so well (except in very high temperatures) if there was zero Freon in the car when I dropped it off. I didn't think that was possible and wanted to check it out.\n\n At that time, I said only replace the air bag and fix the brakes, since I was concerned about driving with bad brakes. I was told that they had already drained my brake fluid and the radiator fluid, so I had to pay for those things. Rather than argue, I just said OK. I wasn't sure if they were lying about the Freon or not, so I just said I would wait for the other things until I got another estimate. I didn't want to make an accusation when I didn't know enough about cars to know if that was possible. While driving home, I noticed my air conditioning no longer even blew cool air which made me think that someone there had drained all of the Freon out of the car in an attempt to get me to pay a higher bill. I later saw on their own paper work that the mechanic stated he had evacuated the Freon from my car.\n\nWhen I got home I went on several websites where people can ask about car repairs. I told what happened and asked if it was possible for my air conditioning to work well except with temperatures over 105 degrees and the car be totally out of Freon. I explained everything that happened. The people on the sites told me that it was impossible to have been working well if the car was out of Freon. I was told never to go back there because they had emptied the Freon from the car. I'm very disappointed about what occurred. I also noticed that comments attributed to me were placed on the paper work I was given at the end which I never said. I think my comments were altered to help justify the extra expenses.\n\nIt says, \"Customer states brakes are making a grinding noise,\" which isn't what I said. I had said they squeak when I press on them. I think the statement was changed to justify needing to work on the rotors, too, instead of just changing out the brake pads. The other comment was, \"Customer states A/C is blowing cold enough once the car has been running for a while,\" when my actual words were that it works great until the temperature is up over 105 degrees. I asked if that could mean the car needs more Freon.\n\nOn Tuesday, July 11, 2017 I went to a friend recommended repair shop to check on the air conditioner and the power steering pump. There was nothing wrong with my air conditioner. The mechanic stated that all of my Freon had been removed from the car which is, of course, what I suspected and later read. He also checked the power steering pump. He stated there was nothing wrong with it. It wasn't leaking. The mechanic replaced the missing Freon, and the car has run great since then.\n\nI emailed the company on 7/9/2017 and 7/11/2017. A Bryan did call and leave a message which I repeatedly returned. I was always told he was unavailable. On Friday, I was told he wouldn't return until Monday. None of my calls were ever returned."^^ . . "1"^^ . "3"^^ . . "0"^^ .