. . "1"^^ . "4"^^ . "2014-05-14T00:00:00"^^ . "I would sum up this experience just how the man behind the counter responded to every question I had due to lack of explanation or customer service skills, \"Ummmm....\" \nNo product knowledge\nNo customer service\nWould not accept my AAA membership number b/c I did not have the physical card\nNo understanding or explanation of how the insurance works\nThis experience was like watching an episode of the Hills or Kardashians... A lot of staring, blinking, silence and thinking, \"what is happening right now?\""^^ . "4"^^ . . "2"^^ .