"0"^^ . . "0"^^ . "2015-10-19T00:00:00"^^ . "1"^^ . "I agree with Stacey C about the Ritual App 3 posts below! Every single time I use the Ritual app, I am still always waiting to pick up my order, and sometimes my order is all ready, but I still have to wait for someone to approach me just to let them know that I'm there for my pickup, and then my food is already cold by the time I eat it. \n\nThis morning I placed an order again through the Ritual app because something particularly on the menu caught my eye; Eggs Only, that also offers a choice of a toasted bagel or bread. So I ordered this, however when I arrived there, I was told that the order doesn't actually come with a bagel or toast, and that the description given in the Ritual app was false. I was already annoyed at the fact that I thought I had paid for something where I really didn't, but the tone in the guy's voice who had to deliver the bad news sounded like I was the one who was inconveniencing him. He said \"That's why it's called 'Eggs Only'\" and even though he didn't, I could almost feel his eyes rolling at me from the behaviour he was giving off. Disgusted already with the experience, I asked if I could just cancel the order because I didn't want to end up paying for something that I felt like I'm not receiving the entire full order for. But he said that it would have to be done through Ritual and that he couldn't refund me. Annoying, right? Because I paid through the app, they wouldn't give me a refund under any circumstance. I wasn't going to walk out empty handed with the 50/50 chance that the Ritual app would ACTUALLY give me money back. So I told the guy to go ahead with the order. Then to add insult to injury, the guy had the nerve to say to me \"You can still have the toast, you just have to pay for it\". \n\nThat was unnecessary. What was even more unnecessary was his sarcastic \"Bye! Have a nice day!\" as he gave me my single, stand alone hard-boiled egg with no toast, and turned around immediately and disappeared to the kitchen like he didn't want to have to deal with me anymore. \n\nYes, it's Ritual's fault for providing false information, but the customer service from this restaurant is just disgusting. I feel like if this were any other restaurant, they probably would've just given me the toast for free for the inconvenience, apologize like they actually mean it and then deal with their loss with Ritual (as I believe what SHOULD HAVE happened at What A Bagel).\n\nI have had other terrible experiences here but if I continue on about it, this will be the longest review ever, so I'm just going to leave it at that. \n\nI can say with confidence though that I will never come back here."^^ . . "2"^^ . .