"2017-04-11T00:00:00"^^ . . "They overbilled me so consistently for Prism TV/internet that I considered contacting a lawyer, especially when one of the dozens of reps I spoke to told me their system was actually not capable of billing people correctly. So I can imagine how many people might have been affected over the years and how many might not have spent the *literally* 30+ hours on the phone that I did over the course of a year trying to get my money back.\n\nThe final kick in the pants was when I called to cancel when my contract would soon be up and they told me I was cancelled and gave me a confirmation number. Lo and behold, I continued to receive bills past the date of the expired contact. And yes, I did cancel in time. Understanding my bill and contract was literally a part time job of mine.\n\nI called them and was told the rep who cancelled me had not actually done that and there was nothing they could do to reverse the charges, even though I had a confirmation number and they had a recording of the conversation.\n\nAnd for all of this aggravation and time you often get to speak to a downright rude, condescending, ill-informed, unsympathetic \"Customer Service\" representative. \n\nYOU HAVE BEEN WARNED!"^^ . "1"^^ . . "1"^^ . "7"^^ . . "1"^^ .