"They don't do verbal releases of impounded vehicles to your insurance. You have to either get the insurance company to fax a form releasing your vehicle to them on your behalf or go there in person. This isn't necessarily a bad thing unless they knowingly say your car has been released when it's not. Quite a lucrative game they play with their daily fees."^^ . . . "1"^^ . "1"^^ . . "2013-11-12T00:00:00"^^ . "13"^^ . "1"^^ .