. "2"^^ . "0"^^ . "1"^^ . "What a Customer Service nightmare! I turned in a laptop to the Geek Squad to be diagnosed as the screen was flickering. I told them I needed a written diagnosis of what exactly was wrong. No problem they said, we'll have to send it out for an estimate. After noting my contact information was wrong, when the unit was ready, they called the wrong number anyway. Having received no response they mailed the unit back to the store. I had to call to find this information out. Kevin, a Geek squad member said he would fix my contact info again and get that diagnosis the next day. Well, 5 days later... I had to call again. They got the diagnosis, but Geek Squad member Scott says they won't put it in writing because of the liability and if corporate found out, he would get fired. I need it in writing to file an insurance claim, which they from the moment I checked it in. It's even on the ticket! Why tell me AFTER you took my money and AFTER the work is done that you won't put it in writing?! Went in to pick it up and the store manager James was the only one interested in customer service, but even he couldn't help me. The arrogance of the Geek Squad at this store is beyond comprehension. As I was signing for my laptop, the Geek Squad supervisor's only words to me were \"You're free to go\". Like they had me in captivity!! If this isn't an example of their unabated arrogance I don't know what is. I am a Reward Zone Silver member at this store. It's going to be hard to maintain that status when instead of the thousands of dollars it takes to get that, I will be spending $0 at Best Buy from here on out. It's Fry's electronics for me now."^^ . "2012-06-19T00:00:00"^^ . "0"^^ . . .