"2015-01-04T00:00:00"^^ . "0"^^ . . . "0"^^ . . "We recently switched to Cox after a horrendous experience with Century Link. The installation was scheduled for the 24th of December, 2014. The scheduled time was from 8 am to 10am. I received a call a little after 9am from the tech letting me know he was on his way. \n\nAbout 20 minutes later I got another call from the tech telling me he rang our bell and no one was home. I asked him if he was sitting a red truck outside my house. He said yes. Turns out he had the wrong address and was ringing the bell of my next door neighbor.\n\nWell the installation went OK and I needed to run to Best Buy to buy a router. I came home set the whole thing up and everything was good. \n\nThe next day, we had no internet service. I called the 800 number and they walked me through the fix. So far, so good. \n\nYesterday I get a bill from my neighbor from Cox. They still had the wrong address on the account. I called Cox to explain the error and request a correction and they disconnected all services. I call them again and after numerous attempts to get it corrected, we finally had internet, but no home phone service. A truck is coming on Monday morning to either replace the modem and reestablish phone service.\n\nI was with Qwest (Century Link) for 11 years. Now that I switched to Cox-I think I switched to the wrong company!"^^ . "1"^^ . "3"^^ .