. "2017-02-03T00:00:00"^^ . "5"^^ . "0"^^ . "This is our first house (built in 1996) and we've been wondering when the HVAC would finally give out. Over the years I've troubleshot the equipment myself. Changing capacitors and the condenser fan myself (right after some other company would come out and scare my wife to death with their repair prices). I've always checked the AC in the off season regularly to make sure it was still working and one day in February (when it was still cold out) the system wasn't putting out cool air, just room temperature air. I could hear the condenser was no longer running. This HVAC was the original one installed in the house (a 20 year old Trane).\n\nWe knew this would be a major expense so I turned to my church bulletin because I want to support local, Christian business owners whenever I can so I gave Brian a call. I wasn't going to call that other company that happens to come by with their horror story pricing.\n\nI contacted Brian I think on a late Saturday night by email. He replied by email Sunday and we met after work on Monday. I had done some research on units, and warranties and he gave us an education on the current situation with manufacturers to help us make our decision. We decided to stick with Trane. It helped that the Trane distributor is three blocks from our house. So he was able to obtain the equipment right away and came back the next day. The work crew was great and it wasn't bad at all spending the couple days at home while they got the job done.\n\nThis work was done a year ago and I want to say Tuesday they spent removing the old system and cleaning the lines. Then they had other appointments that day to go to. They then came back first thing the next morning and installed the new system. \n\nWe paid a very competitive price. Much better than it could have been. Brian handled all the rebate paperwork and we received our refund in a month or so. It's a year later and the heating and AC work great. \n\nI'm glad our HVAC went out in February so we weren't uncomfortable with the temperature, or having to wait a long time for installation as I know the summer months are typically when HVACs break down and schedules get busier.\n\nThe only thing they dropped the ball on was we wanted all the ducting checked. I knew for a fact that the ducting right where it connects to the unit in the attic had a huge tear in it that I had run some duct tape over. I wanted them to inspect all the ducting for damage and repair. This was never addressed, nor cleaning it out in any way. So now I have to find another company to do this because I guess they won't.\n\nI would HIGHLY RECOMMEND this company!"^^ . "0"^^ . . "0"^^ . .