"2"^^ . "0"^^ . "0"^^ . "This hotel was booked in error. I had suggested to book the new addition to Harrah's/Caesar's, but it has a different name. No matter, Harrah's is a venerable name in the gaming and hospitality business. But, I had trouble. Check-in was a disaster. I was on one line, told it was the wrong line, sent to another. I balked, came back to the person ordering people around, and I mean ordering! I told her I had already waited 20 minutes and don't think I should be at the end of a line that had increased dramatically while I was waiting. She sent me to the Platinum line, where I still had to wait. When it was my turn, I was immediately rebuffed and told to go to the end of the other line. \"No, your staff sent me here.\" I also dropped some I.D. references. The unsmiling girl disappeared and came back, and get this, she said, \"Okay, I checked with a manager and I can give you a room, but don't come back here if you have any further problems.\" Really? I was charged an additional $150 dollars on top of the egregious resort fees, making the cost of my trip nearly $300 higher than the agreed upon price. Nowhere on my receipts did it mention the $150. She insisted that I would get it back if the room was not damaged. Resort fees are something we have to live with, unless you want to argue with management. I benefit nothing from resort fees - maybe the Internet, which should be free anyway. The room I was sent to was already damaged. The door frame that houses the numbers was torn off. And the room did not have a window that opened. Back downstairs I encountered another young lady. She, at length, explained how to open the window, and sent me to another room. Well, one of us was hallucinating. I was finally given a room with a door that slides, so that I can get some fresh air. Bottom line: checkin-in was one hour and thirty minutes. Closer: that night there was no water. Zip. Nada. I called, \"Yes, there is a technical problem. Should be over soon.\" No shower, etc. WORST PART: I wrote one of the operations managers. He never got back to me. Harrah's needs to be refurbished. Peeling wallpaper in bathroom, poor lighting, and inconvenient plugs for electronics - just the old-fashioned kind near the floor....shower manageable but oldish....Plus, customer service is dismal...communication poor...and this one that I just found out, there is no place to print out a boarding pass. You can go to the front desk or a UPS store and pay five bucks!"^^ . . "2016-01-26T00:00:00"^^ . . . "0"^^ .