. . "0"^^ . "Where to start...if you want all customer service, accountability, and timeliness to go out the window as soon as you pay them for a dress, then look no further from Lillian Lottie. My first appointment trying on dresses was the only positive experience I had there. I ordered a dress in February & was quoted \"by August\" arrival. I started emailing to make sure we were on track in July and was told yes that it should be in in August. I called & emailed throughout August with no response or call back. I finally physically went into the shop demanding an answer to where my dress was & what an actual ETA would be. The owner or CFO (title seems to change frequently) Laura was argumentative on the phone with me & basically said that when they order dresses they go into a black hole until the designer is done. That didn't make any sense to me & I kept asking why no one could at least tell me that things were on track. They also do not answer their phones, try it now and I guarantee only 3/10 calls get answered. When my dress did finally arrive, I cried as soon as I zipped it up. I had to look at pictures of myself in the dress I tried on to see if it was even the right dress. It was apparently an A-line dress that they pinned on me as a mermaid, so I was under the assumption that I had ordered a mermaid dress. They later told me that I would need 6 fittings & $750+ in alterations to get the dress where it was supposed to be. None of the original measurements they took for me/ the dress arrived with A cup (I am over D), the waist was too big, there was corset boning that the one I originally tried on didn't have. I came in for my first fitting 3 weeks ago and Susan was finally pinning & going to start doing work. Today was supposed to be my second fitting to see what work had been completed & start on next rounds. I woke up to a TEXT from Susan that she needed to move my appointment to Nov 11th & that she had other weddings she needed to focus on right now. She then called, proceeded to be defensive & aggressive on the phone before saying that she would just give my dress to another seamstress to deal with and then hung up on me. I am less than 3 months from my destination wedding & my dress hasn't even begun to be altered. I will be picking up my dress & veil today and running for the hills. I have received many other referrals for seamstresses that I will be meeting with- one of which already said an attorney should get involved with Lillian Lottie's negligence & misrepresentation- I said how funny, that's what my fianc\u00E9 does. It's just so sad & unfortunate that they do not care about customer service & I've heard enough horror stories of Lillian Lottie ruining these moments for other brides.\n\n\nUPDATE:\nThis past Saturday I went back to Lillian Lottie to pick up my dress for good (after seamstress- Susan texted me to move my appointment from that day to mid-November). That would have been an additional month of absolutely nothing being done to my dress (after they told me I would need at least 5-6 fittings to accomplish all of the work it needed- the most frustrating of which was changing the shape). When I tried on the dress originally, I was told it was a mermaid, but it arrived an A-line and they said that it could be ALTERED to be a mermaid (at my cost, of course). I digress... this time I met with Emily to discuss the veil that Laura had agreed they would make for me. Emily was extremely kind, patient, and accommodating while working with me on the veil. I truly wish I could say the same for the Laura (who actually owns the shop), but she is thoroughly uninterested in providing any sort of customer service. I went back again today to pick up my completed veil. I was met by Laura who was clearly upset by my recent reviews online. She proceeded to take me to the back and go on about how she only bought the shop in September and my dress issues earlier with the shop weren't her problem and that she was \"generous enough\" to offer me a plain edge veil but that somewhere along the line it got misconstrued into them creating a custom veil with lace which someone was at the shop sewing until 2am this morning so hopefully I can \"actually appreciate and be grateful for\" that effort on their part. What I am grateful for is that I will no longer need to deal with that unprofessional shop- which likely won't stay in business for too much longer with how she is destroying their reputation. I never take the time to sit and write reviews, however with an experience this poor on something that should be so blissful and exciting, I feel a duty to warn other brides. They are definitely not worth the stress and hassle before your big day. With Lillian Lottie, they customer is always wrong and they love nothing more than to argue with you."^^ . "2"^^ . "1"^^ . . "0"^^ . "2017-11-01T00:00:00"^^ .