"1"^^ . . "0"^^ . . "2015-02-23T00:00:00"^^ . "Ordinarily I like Ross. Cute clothes at reasonable prices, good sales and I especially like the home d\u00E9cor and coffee. I've been shopping there since my children were little and over the years have spent thousands on my family, myself and Christmas/birthday gifts.\nThat said, I will NEVER shop there again. Just last week I bought a cute top. I wore it the next day to a party and received many compliments, so I tossed the bag out with the receipt and tags in it. Two days ago I washed the top (the tag read the standard machine washable and dry lightly). It came out looking horrid, very short on one side and long on the other. I put it in the dryer, hoping it would come out all right, but it just looked worse. I called the store, explained the situation and asked if I could bring it back and the girl on the phone was extremely rude, first telling me \"certainly not without the receipt and tags\" and then saying \"you WASHED it?\" I asked to speak to a manager and was on hold for 5 minutes and when the manager came to the phone she was just as horrible, and seemed astonished that I washed it! What the heck? Clothing should last through MANY washings and they both seemed shocked that I wanted to return it after it was ruined in ONE WASH.\nHas Ross never heard of customer service? This location certainly doesn't care about their customers' satisfaction.\nI would give zero stars if I could."^^ . "1"^^ . . "0"^^ .