. "0"^^ . "0"^^ . . "0"^^ . "1"^^ . . "2018-04-26T00:00:00"^^ . "Your first point of contact should be friendly & knowledgeable. I've purchased two patios awnings from your company and when I called to get a ballpark price for a 5ft x 5ft window for a security shield, your receptionist said she doesn't have pricing. That's OK, but instead of referring me to a sales person to schedule to get a quote, she said \"have a nice day\" and that was the end of the call. Your competitors were able to estimate over the phone and were friendly as well. You just lost our business for any future purchases, review how to handle phone leads, you never know if it's a potential repeat or first time customer."^^ .